Privacy Policy

a. Information You Provide Personal Information: When you register for an account, schedule appointments, or contact us, we may collect your name, email address, phone number, date of birth, billing information, and health-related information (e.g., wellness goals or preferences). Sensitive Information: With your explicit consent, we may collect sensitive information, such as health data, to provide personalised Services. Communications: If you contact us via email, phone, or support forms, we may collect the content of your messages and associated metadata. User Content: Information you submit through our Services, such as feedback, survey responses, or profile details. b. Information Collected Automatically Usage Data: We collect data about your interactions with our Services, such as pages visited, features used, time spent, and referral URLs. Device Information: We may collect your IP address, browser type, operating system, device identifiers, and other technical information. Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyse usage, and deliver personalised content. You can manage cookie preferences through your browser settings. c. Information from Third Parties We may receive information from third-party partners, such as payment processors, analytics providers, or integration partners (e.g., fitness trackers), with your consent or as permitted by law.

Provide, maintain, and improve our Services (e.g., scheduling appointments, personalising wellness plans). Process payments and fulfil transactions. Communicate with you, including sending service updates, promotional offers (with your consent), or responding to enquiries. Analyse usage trends to enhance user experience and develop new features. Protect the security and integrity of our Services, including fraud prevention. Comply with legal obligations, such as those under the Privacy Act 1988 (Cth), or enforce our policies.

We do not sell your personal information. We may share your information in the following circumstances: Service Providers: With trusted third-party vendors who assist with payment processing, hosting, analytics, or customer support, under strict confidentiality agreements and in compliance with the APPs. Legal Requirements: When required by law, court order, or government request (e.g., to comply with Australian Taxation Office requirements), or to protect our rights, safety, or property. Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to you and in compliance with Australian privacy laws. With Your Consent: When you explicitly authorise us to share your information (e.g., with a third-party fitness app).

Under the Australian Privacy Principles, you have the following rights regarding your personal information: Access: Request access to the personal information we hold about you. Correction: Request correction of inaccurate, incomplete, or outdated information. Anonymity and Pseudonymity: Where practical, interact with us anonymously or using a pseudonym. Opt-Out: Unsubscribe from marketing communications using the "unsubscribe" link or by contacting us. Complaints: Lodge a complaint if you believe we have breached your privacy rights (see Section 11). To exercise these rights, contact us at info@path2well.comau. We will respond within 30 days, as required by the APPs. Note that some requests may be subject to legal retention obligations.

We implement reasonable technical and organisational measures to protect your information, such as encryption, access controls, and secure servers, in line with Australian privacy standards. If we detect a serious data breach, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches Scheme.

We retain your information for as long as necessary to provide our Services, fulfil legal obligations (e.g., tax or health record requirements), or resolve disputes, typically no longer than 7 years after your last interaction with us. We securely delete or anonymise data when it is no longer needed, in accordance with the APPs.

If your information is transferred outside Australia (e.g., to cloud servers), we ensure it is handled in compliance with APP 8. We use service providers with appropriate safeguards, such as Standard Contractual Clauses or agreements ensuring equivalent privacy protections.

Our Services are intended exclusively for individuals aged 18 and over. We do not knowingly collect personal information from individuals under 18. If we learn we have collected such information, we will delete it promptly and notify relevant parties as required by the Privacy Act 1988 (Cth).

Our Services may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies before providing information.

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website, via email, or through our Services. Your continued use of our Services after changes take effect constitutes acceptance of the revised policy.

If you have questions, concerns, or wish to lodge a complaint about our privacy practices, please contact us at: Path2Well Email: info@path2well.com Address: PO Box 1091, ELANORA QLD 4221, Australia This Privacy Policy is effective as of 2025.